Each padlock is integrated with Club's website, hence you will need a 9-digit PIN to access a
tennis court.
A 9-digit PIN is provided when you book a court online and also by
confirmation email.

Please note the following IMPORTANT steps:
1. Press any button on the keypad to wake the Igloo padlock up. Key in the 9-digit PIN then
press the UNLOCK key (last button on the bottom right of padlock).
2. The status indicator will flash GREEN twice and sound 4 short beeps (ascending) once
unlocked – pull out the shackle from the padlock to open.
3. Place lock on fence unlocked for the duration of your booking.
4. Please be sure the padlock is facing up and re-locked after each use.
5. The PIN will change for every additional booking you make.

Frequently Asked Questions (FAQ)
Q1. Should I re-lock the gate behind me while I am playing?
NO - place lock on fence unlocked for the duration of your booking.
If another person has booked a court alongside your court and the padlock is on fence
unlocked that person still needs to enter their PIN for their booking so the system can track
user access because the gate is already unlocked.

Q2. When a booking is made, how long does it take for the booking PIN to become active?
Instantaneously! If a booking has been made on the spot, the booking PIN associated to that
booking will work straight away – no need to book hours in advanced.

Q3. The PIN will be active for the entire booking period?
YES – plus the grace period (15 minutes before booking and 15 minutes after booking). DO
NOT extend play beyond your booked time to respect other users who have also booked
courts. If you wish to extend your booking, then you need to make an additional court
booking (if the court is available) BEFORE your current booking expires.

Q4. I entered the wrong PIN too many times – what do I do next?
Put in the correct PIN before the Security Lockout alarm finishes (Low to high siren for 30,
60, then 90 seconds after entering a PIN several times) OR wait for the lockout period to
elapse and then enter the correct PIN.

Q5. My booking PIN courtside is not working – what should I check?
Booking PINs are created in Clubspark by making a booking online.
First, confirm you are entering the correct 9-digit booking PIN, then press the UNLOCK key.
You should hear 4 fast ascending beeps and see the LED flash GREEN twice if the PIN is
correct.

Also, check you are using the correct PIN for the current booking date/time – booking PINs
are only valid for an individual booking (within the grace period to allow for entry and exit
around the time of the booking).